Luxpupy

  • Express delivery and free returns within 30 days
  • support@luxpupy.us
  • +1 (970) 555-4312

Frequently Asked Questions (FAQ)

Welcome to our FAQ section! Here you’ll find answers to common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, don’t hesitate to reach out to us directly.

What products does Lux Pupy sell?

At Lux Pupy, we specialize in high-quality cat houses and cat trees—built for comfort, durability, and style. Whether your cat loves to lounge, climb, or hide, we have the perfect cozy solution.

How can I place an order?

Ordering from luxpupy.us is easy:

  1. Browse our collection of cat trees and houses.
  2. Select the item(s) you’d like to purchase.
  3. Click Add to Cart.
  4. Proceed to Checkout and enter your shipping and payment details.
  5. Confirm your order.

Once your purchase is complete, you’ll receive a confirmation email with your order details.

What payment methods are accepted?

We currently accept:

Your transactions are encrypted and secure. Learn more on our Payment Method page.

Do you offer international shipping?

At this time, we only ship within the United States. Please see our Shipping Policy for more details and future updates.

How can I track my order?

Once your order is shipped, we’ll send you a tracking number via email. You can use it to monitor your shipment’s progress directly through the carrier’s website. More info is available in our Shipping Policy.

What is your return and refund policy?

Your satisfaction is our priority. If you’re not fully happy with your purchase, you can return it within 30 days of delivery—subject to our return conditions. Visit our Return and Refund Policy for full details.

What should I do if my item is damaged or defective?

If your item arrives damaged or defective, please contact us within 48 hours of receiving your order. We’ll arrange a replacement or issue a refund at no extra cost. See our Return and Refund Policy for instructions.

How long does delivery take?

Orders are typically processed within 1–2 business days. Shipping times vary by location, but most customers receive their orders within 5–7 business days. You’ll receive tracking info once your package is on its way.

Can I cancel or modify my order after placing it?

If you need to cancel or make changes to an order, please contact us right away at support@luxpupy.us. We’ll do our best to accommodate, but changes aren’t guaranteed once processing begins.

Do you charge sales tax?

Yes. Sales tax is calculated based on your shipping address and local regulations. The applicable tax will be shown during checkout.

How can I reach customer support?

We’re happy to help! Contact us using the details below:

📧 Email: support@luxpupy.us
📞 Phone: +1 (970) 555-4312
📍 Address: 132 Bridge St, Las Vegas, NM 87701, USA
🕗 Hours: Monday to Friday, 8:00 AM – 5:00 PM

Do you offer gift cards?

Not at the moment, but stay tuned! We’re always working to expand our offerings.

Helpful Links

Thank you for choosing LuxPupy.us — where your cat’s comfort is our top priority!