At LuxPupy, we are committed to delivering high-quality cat houses and furniture with dependable and transparent shipping services. This Shipping Policy outlines how we process, handle, and deliver your orders within the United States.

Shipping Locations

  • United States Only: We currently ship to all 50 U.S. states.
  • No International Shipping: We do not offer worldwide shipping at this time.
  • No Deliveries to U.S. Territories, APO/FPO, or P.O. Boxes: We are unable to ship to U.S. territories (e.g., Puerto Rico), military addresses, or P.O. boxes.

Shipping Fees

  • Free Shipping: All standard shipping within the US is free of charge.
  • Additional Charges: Orders shipped to Alaska or Hawaii may incur an additional shipping fee, calculated during checkout.

Shipping Methods & Estimated Delivery

  • Shipping Carriers: We partner with trusted carriers such as FedEx and UPS to ensure safe and timely delivery.
  • Processing Time: Orders are processed within 1–2 business days.
  • Transit Time: Once shipped, deliveries usually take 3–5 business days, depending on your location.
  • Estimated Delivery Window: Most orders will arrive within 4–7 business days from the purchase date (excluding weekends and federal holidays).

Order Tracking

After your order is shipped, you will receive an email containing:

  • A tracking number
  • A tracking link
  • An estimated delivery date

You can also monitor the status of your order using our Order Tracking page.

Delivery Information

  • Standard Delivery: A signature is not typically required unless your order includes high-value items.
  • Oversized Items: For large cat trees or multi-piece orders, carriers may schedule a delivery window.
  • Missed Deliveries: If delivery fails, the carrier will attempt up to 3 times. You may also be asked to pick up the item at a local facility.

Shipping Issues

Lost Packages

If tracking shows no updates for 5 business days, or if your package is marked as delivered but hasn’t arrived, contact us at support@luxpupy.us. We’ll investigate and, if necessary, send a replacement at no cost.

Damaged Shipments

If your order arrives damaged:

  • Refuse delivery if damage is visible.
  • Otherwise, contact us within 48 hours with photos of the damage.
    We’ll arrange a free return or replacement.

Incorrect or Missing Items

If your order is missing items or includes incorrect products, contact us within 7 days of receiving it, and we’ll promptly resolve the issue.

Modifications & Cancellations

  • Modify an Order: To make changes, contact us before your order ships.
  • Cancel an Order: Orders can be canceled for a full refund if they have not yet shipped. Shipped orders must be handled via our Return and Refund Policy.

Delivery Delays

Occasionally, weather events, holidays, or carrier issues may cause delays. We will inform you of any changes and provide updated delivery information as needed.

Our Eco Commitment

We care about your pets and the planet. Lux Pupy uses eco-friendly packaging and partners with carriers working to reduce their carbon footprint.

Customer Support

Have questions about your shipment? Reach out to us:

Email: support@luxpupy.us
Phone: +1 (970) 555-4312
Address: 132 Bridge St, Las Vegas, NM 87701, USA
Business Hours: Monday to Friday, 8:00 AM – 5:00 PM

Policy Updates

This Shipping Policy may be updated as our shipping practices evolve. Any changes will be posted on this page with the latest revision date.

For more information, visit: