Starbz Industrial Style Cat Tower

At LuxPupy, we are committed to providing reliable, transparent, and eco-friendly shipping along with a smooth return and refund experience for our customers.

Shipping Overview

• Locations: We ship only within the 50 U.S. states. No international shipping or deliveries to U.S. territories, APO/FPO, or P.O. boxes.

• Shipping Fees: Standard shipping is free. Additional fees may apply for Alaska and Hawaii.

• Processing & Delivery: Orders are processed within 1–2 business days. Delivery usually takes 3–5 business days, with an estimated window of 4–7 business days.

• Carriers: FedEx and UPS.

• Tracking: You’ll receive a tracking number, link, and estimated delivery date via email.

• Special Deliveries: Oversized items may require scheduled delivery; missed deliveries can be picked up locally.

• Shipping Issues: Contact us if packages are lost, damaged, or contain incorrect items. We provide replacements or refunds when applicable.

Return & Refund Overview

• Return Window: Eligible items can be returned within 30 days of receipt.

• Return Conditions: Items must be unused, in original condition and packaging, and free of pet hair, stains, or damage. Customized items and used or sale items may not be returned.

• Return Process:

  1. Contact support with order details and reason for return.

  2. Ship items to: LuxPupy LLC, 132 Bridge St, Las Vegas, NM 87701, USA.

  3. Include all original components and packaging.

• Refunds: Processed to the original payment method within 3–5 business days after receiving and inspecting the return. Full or partial refunds depend on item condition.

• Damaged or Defective Items: Report within 48 hours. We provide replacements or refunds at no cost.

• Exchanges: Yes, we accept direct exchanges.

Additional Notes

• Order Modifications & Cancellations: Contact us before shipment for changes or cancellations.

• Special Cases: Bulk, custom, promotional, or bundled items may have specific return conditions.

• Eco Commitment: We use eco-friendly packaging and partner with carriers reducing carbon footprints.

Customer Support:

• Email: support@luxpupy.us

• Phone: +1 (970) 555-4312

• Hours: Monday–Friday, 8:00 AM – 5:00 PM

This policy may be updated periodically; the latest version will always be posted on our website.